Privacy Policy

At Goodwill Caravan, we rely on the generosity and support from our donors and volunteers to carry out our vital work. This is why we are committed to safeguarding and preserving the privacy of our visitors. This Policy explains why we need the personal details we request when you visit our website and what we do with them. We do update this Policy from time to time so please make sure you review this Policy regularly.

Who we are

Last updated: [31 May 2024]

GoodWill Caravan (“we,” “us,” “our”) is committed to protecting and respecting your privacy. Goodwill Caravan is a registered charity in England and Wales (registration no 1176314). This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including when you visit our website, use our services, or engage with us in other ways.

Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, postal address, phone number.
  • Demographic Information: Age, gender, nationality.
  • Financial Information: Bank details, donation history.
  • Employment Information: Professional background, volunteer application details.
  • Communication Records: Emails, messages, feedback, and any other information you provide through communications with us.

1.2 Sensitive Information

We may also collect sensitive information, including data related to your health or other personal circumstances, especially if you are a refugee or displaced person seeking our assistance. We will obtain your explicit consent before collecting or using this type of information.

1.3 Automatically Collected Information

When you visit our website, we may collect certain information automatically, such as:

  • Technical Information: IP address, browser type, operating system.
  • Usage Information: Pages visited, time spent on the site, links clicked.

How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide support, assistance, and services to refugees and displaced persons.
  • Communication: To respond to inquiries, provide updates, and send newsletters.
  • Fundraising: To process donations and manage donor relationships.
  • Volunteer Management: To process volunteer applications and coordinate volunteer activities.
  • Legal Obligations: To comply with legal requirements and protect our legal rights.
  • Website Improvement: To enhance user experience and website functionality.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: When you have given us clear consent to process your personal data for a specific purpose.
  • Contract: When processing is necessary for the performance of a contract with you.
  • Legal Obligation: When we need to comply with a legal obligation.
  • Legitimate Interests: When it is in our legitimate interests and your rights do not override those interests.

Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party service providers who help us with our operations, such as IT services, payment processors, and communications.
  • Partner Organizations: Other nonprofits and agencies we collaborate with to deliver our services.
  • Legal Authorities: When required by law or to protect our rights and safety or the rights and safety of others.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, please note that no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When we no longer need your personal information, we will securely delete or anonymize it.

Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information.
  • Deletion: You have the right to request that we delete your personal information, under certain conditions.
  • Objection: You have the right to object to our processing of your personal information, under certain conditions.
  • Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • Portability: You have the right to request that we transfer your personal information to another organization, or to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze website usage. For more information on how we use cookies and how you can manage your preferences, please see our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and notify you of significant changes. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

GoodWill Caravan
Epworth House
25 City Road,
London,
EC1Y 1AA
United Kingdom
Email: info@goodwillcaravan.com
Phone: +44 7932 573 108

Thank you for supporting GoodWill Caravan and for trusting us with your personal information.